https://securetechie.com/case-studies/Recent content in IT Case Studies on Secure Techies | Managed IT & Cybersecurity in Southern CaliforniaHugoen-usSun, 16 Aug 2026 00:00:00 -0700https://securetechie.com/case-studies/backup-restore-test-tax-season/Sun, 16 Aug 2026 00:00:00 -0700https://securetechie.com/case-studies/backup-restore-test-tax-season/A regional CPA firm in the San Fernando Valley asked Secure Techies to prove the backup before tax season, not after a delete. Jobs had been completing. Nobody could name a restore. We inventoried what had to come back, restored a shared mailbox and a file library to a test location, timed it, and left a written RPO plus a calendar for the next drill.https://securetechie.com/case-studies/microsoft-365-mfa-rollout/Sun, 16 Aug 2026 00:00:00 -0700https://securetechie.com/case-studies/microsoft-365-mfa-rollout/A San Fernando Valley nonprofit asked Secure Techies to finish Microsoft 365 MFA after an insurer and a grant questionnaire asked who could sign in with only a password. Some users had Authenticator. Shared finance mailboxes did not. We inventoried accounts, enrolled people in place, put privileged and shared mailboxes on MFA, ran a grace window, then enforced. Nobody got a theater of phishing-resistant keys they were not ready to support.https://securetechie.com/case-studies/business-firewall-cleanup/Sat, 15 Aug 2026 00:00:00 -0700https://securetechie.com/case-studies/business-firewall-cleanup/An independent San Fernando Valley school asked Secure Techies to clean a business firewall after an insurance questionnaire asked how the office network was separated from student devices. The hardware was current. The rule base was not. We inventoried allows, removed unused VPN profiles, split staff and student paths, and tested on a weekend before classes returned.https://securetechie.com/case-studies/microsoft-intune-rollout/Sat, 15 Aug 2026 00:00:00 -0700https://securetechie.com/case-studies/microsoft-intune-rollout/A San Fernando Valley brokerage asked Secure Techies to get company laptops under Microsoft Intune after a listing coordinator left with an unmanaged notebook. We inventoried editions, upgraded Home to Pro where needed, enrolled existing company PCs remotely, put new purchases on Autopilot, wrapped personal phones with app protection, and wiped a spare before we promised a lost-laptop drill.https://securetechie.com/case-studies/help-desk-office-manager/Fri, 14 Aug 2026 00:00:00 -0700https://securetechie.com/case-studies/help-desk-office-manager/A 22-person San Fernando Valley professional office asked Secure Techies for managed help desk coverage after the office manager, who was also Global Admin, said she could not keep being IT. We took tickets, turned on self-service password reset, cleaned shared mail and leftover admin, and left a one-page how-to-get-help. We did not invent a ticket-time percentage or hire her a replacement in-house.https://securetechie.com/case-studies/sharepoint-external-sharing-cleanup/Fri, 14 Aug 2026 00:00:00 -0700https://securetechie.com/case-studies/sharepoint-external-sharing-cleanup/A Los Angeles media agency asked Secure Techies to clean SharePoint external sharing after a client asked who outside the firm could still open last year’s campaign files. Anyone links were on. Guests from old freelancers were live. We inventoried sites, turned Anyone links off, named owners, and left a written sharing rule producers would actually follow.https://securetechie.com/case-studies/wire-fraud-email-close-call/Thu, 13 Aug 2026 00:00:00 -0700https://securetechie.com/case-studies/wire-fraud-email-close-call/A San Fernando Valley law firm almost sent a settlement wire after a lookalike email used a partner’s display name. Staff called the partner on a known number first. The partner had not sent it. Secure Techies reviewed the mailboxes, closed identity gaps, set email authentication on a path to enforcement, and left a written call-back that is now a rule, not a suggestion.https://securetechie.com/case-studies/crowdstrike-outage-response/Thu, 13 Aug 2026 00:00:00 -0700https://securetechie.com/case-studies/crowdstrike-outage-response/On July 19, 2024 a defective CrowdStrike Falcon content update crashed Windows hosts worldwide. A San Fernando Valley outpatient clinic called Secure Techies before dawn because exam-room PCs and the front-desk machines would not boot. We triaged what was actually down, recovered what we could remotely, went on-site for BitLocker and no-console machines, and left a written after-action so the next update would not be a surprise.https://securetechie.com/case-studies/dark-web-credential-alert/Thu, 13 Aug 2026 00:00:00 -0700https://securetechie.com/case-studies/dark-web-credential-alert/A San Fernando Valley software firm asked Secure Techies to handle a dark web credential alert after monitoring named three work emails in a public dump. We treated the passwords as live, reset, enrolled MFA, hunted inbox rules and leftover guests, and left a written watch. We did not invent a breach count or a dollar save.https://securetechie.com/case-studies/financial-services-risk-assessment/Thu, 13 Aug 2026 00:00:00 -0700https://securetechie.com/case-studies/financial-services-risk-assessment/A regional wealth and advisory firm in the San Fernando Valley asked Secure Techies for an IT risk assessment after a cyber-insurance renewal and a custodian questionnaire demanded evidence, not a list of products. We scoped a four-week review against NIST CSF 2.0, compared perceived risk with what the environment actually showed, and left the client with a ranked register, a 30/60/90-day plan, and a board-readable summary.https://securetechie.com/case-studies/switching-it-providers/Thu, 13 Aug 2026 00:00:00 -0700https://securetechie.com/case-studies/switching-it-providers/A San Fernando Valley general contractor asked Secure Techies to take over managed IT after a monthly retainer that behaved like break-fix. We ran a five-week parallel handoff: inventory first, tools beside the old stack, a documented restore test, then release. There was no planned weekend outage.https://securetechie.com/case-studies/restaurant-guest-wifi-isolation/Wed, 12 Aug 2026 00:00:00 -0700https://securetechie.com/case-studies/restaurant-guest-wifi-isolation/An independent Los Angeles restaurant asked Secure Techies to fix guest Wi-Fi after a processor questionnaire asked how the payment network was separated. A guest phone on the dining-room SSID could reach the register subnet. We built a guest VLAN, denied LAN, turned on client isolation, moved cameras off guest, rotated the passphrase, and tested from a table before Saturday night.https://securetechie.com/case-studies/warehouse-mobile-surveillance-trailer/Sun, 09 Aug 2026 00:00:00 -0700https://securetechie.com/case-studies/warehouse-mobile-surveillance-trailer/A regional 3PL in the Inland Empire asked Secure Techies to cover a warehouse yard the building cameras could not see. Cabling a pole to the far fence meant a trench and a power drop the lease would not wait for. We walked sight lines, placed a solar mobile surveillance trailer on the gravel, set the live-alert path, and ran a night test before the next weekend.https://securetechie.com/case-studies/co-managed-it-after-admin-left/Thu, 06 Aug 2026 00:00:00 -0700https://securetechie.com/case-studies/co-managed-it-after-admin-left/A San Fernando Valley manufacturer asked Secure Techies for co-managed IT after their only internal admin left with almost no documentation. They kept a plant coordinator. We took Microsoft 365, help desk, backups, and the office network. We wrote an IT/OT line in the statement of work: we do not reprogram PLCs. Six weeks later they had an inventory, a restore test, revoked leftover admin, and a ticket path that did not depend on one person’s phone.https://securetechie.com/case-studies/microsoft-365-email-migration/Mon, 13 Jul 2026 00:00:00 -0700https://securetechie.com/case-studies/microsoft-365-email-migration/Secure Techies planned and executed a phased Microsoft 365 migration for a professional services company that needed better email security, centralized account management, and modern collaboration tools. The project included mailbox migration, domain verification, DNS updates, MFA, Microsoft Teams, OneDrive for Business, and email authentication.